desktop & network services

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For most companies and organizations today, developing and maintaining the necessary IT equipment and systems that run their daily business is critical to success. However, hiring, managing and providing ongoing training and support for the technologists who fill those roles in an organization can be an expensive and inequitable proposition. Their are alternative options that can still provide the type of knowledge, skill and experience required for the job but with the convenience of not having to bear the full burden of the costs that typically accompany that effort.

NextLOGiK provides assistance in maintaining and operating your IT infrastructure for a fixed price with a monthly service level agreement and can supplement existing staff when and if necessary. Perhaps your company currently either does not have any IT resources or those resources are difficult to access and/or unreliable when you need them the most. If so, you are most likely experiencing significant downtime which affects the operation of your business. Let NextLOGiK bring you peace of mind and help you gain a grasp on your technology equipment and systems. From the simplest of tasks to the very complex issues, we will help identify and fix problems and will perform preventative maintenance to keep your IT systems and network running at optimum efficiency.

Here are some of the services that we provide:

Desktop and Network Management
We provide a comprehensive list of solutions to suit your business needs. Some of the services that we offer include hardware/software installation and configuration, a wireless network solution, router/switch setup and peripheral troubleshooting and setup. Our staff is ready to assist in helping to build and manage your local office.

Help Desk
Get live support via telephone or through the Internet 9am-5pm ET, 5 days a week. You can speak to a NextLOGiK network technician if you have a problem. We offer a 4 hour response time guarantee to our customers during business hours. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with desktop, network and printer issues. Have an urgent problem? Call (866) 555-1234 to speak with someone right away.

Onsite Support and Emergency Response
NextLOGiK’s Remote Support service is available of normal business hours. Around the clock support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call NextLOGiK and report the issue. At that point, we will remotely access your organization’s IT systems and initiate Remote Support to address the problem.

Network Monitoring
Your network is the backbone of your business which is why it is critical to make sure it is always running. NextLOGiK will ensure that your network is managed properly and secure using remote monitoring tools 24×7. We take a proactive approach to make sure your network is running at optimum efficiency and are readily available to be onsite when you need us.

Equipment Sourcing & Installation
NextLOGiK will help you design your network and will recommend/purchase the equipment needed to set up your network. This includes desktops/laptops, switches, routers, and various peripherals. We can assist in upgrading your current infrastructure and migrate your existing data to your new systems. We can also help connect your smartphones/tablets to your network as well as connect them to your corporate email.

We offer monthly service agreements at one low monthly fee to help you budget for IT resources. Let NextLOGiK help you get a grasp on your network so that you can increase productivity and efficiency in your company and refocus your efforts on growing your business.